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Privacy Policy

Effective Date: April 1, 2026  

The Warehouse is committed to protecting your privacy and safeguarding the personal information you provide when using our website, registering for programs, becoming a member, participating in activities, or communicating with us.

The Warehouse is part of a collaborative network of organizations working together to serve the community, including REACH Riverside Development Corporation and Kingswood Community Center. This Privacy Policy applies to information collected through The Warehouse’s website, programs, and communication platforms.

Organizations Covered by This Policy 

This Privacy Policy applies to The Warehouse and information collected through its programs, membership processes, services, website, forms, and communication tools. 

Information We Collect 

We may collect personally identifiable information when you: 

  • Fill out a form on our website  
  • Register for membership (including Warehouse Wednesday onboarding)  
  • Participate in programs or events  
  • Apply for employment or volunteer opportunities  
  • Subscribe to email or text updates  
  • Contact us directly  

Information collected may include: 

  • Name  
  • Email address  
  • Phone number  
  • Mailing address  
  • Date of birth (for teen membership and eligibility)  
  • Parent or guardian information (for youth participants)  
  • Any other information voluntarily provided  

How We Use Information 

We use the collected information to: 

  • Provide programs, services, and membership access  
  • Communicate with teens, parents, guardians, and community members  
  • Send reminders, updates, and important notifications  
  • Support safety, supervision, and program operations  
  • Improve our services and member experience  
  • Maintain security within the facility and programs  
  • Meet legal and reporting requirements  

We do not sell, rent, or share personal information with third parties for marketing or promotional purposes. 

Third-Party Service Providers 

We may share information with trusted vendors who help us operate our website, programs, and communication systems. These may include: 

  • Website hosting providers  
  • Payment processors  
  • Email platforms  
  • SMS / text messaging platforms  
  • Event registration platforms  
  • Data and analytics tools  

These providers may only use information as necessary to perform services on our behalf and are required to protect your information. 

SMS / Text Messaging Privacy 

If you choose to receive text messages from The Warehouse, the following applies: 

  • No phone or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes.  
  • Text messaging originator opt-in data and consent will not be shared with any third parties.  
  • We will not sell, rent, or share your SMS opt-in information for any purpose other than delivering the services you requested.  
  • Your personal information, including SMS consent status, may be shared only with service providers required to deliver messaging services, such as messaging platforms, phone carriers, and vendors involved in sending text messages.  
  • You may opt out of SMS messages at any time by replying STOP or following the instructions provided in the message.  

Message Frequency

You may receive 1–2 SMS messages per week or up to 6 messages per month, depending on your program participation, scheduled appointments, and service updates.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. The Warehouse is not responsible for any charges billed by your carrier.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you opt back in.

Help Information

For help or more information, reply HELP to any message or contact The Warehouse directly (see Contact Us section below).

Cookies and Website Tracking 

Our websites may use cookies or similar technologies to: 

  • Improve user experience  

  • Track website usage  

  • Analyze traffic  

  • Maintain site security  

You may disable cookies in your browser settings. 

Children’s Information 

The Warehouse serves teens and youth as part of its core programming. 

Information about minors is collected only as necessary for membership, participation, safety, and communication with parents or guardians. 

We do not knowingly collect personal information from children without appropriate parental or guardian consent. 

Data Security 

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. 

Changes to This Policy 

If you have questions about this Privacy Policy, wish to request deletion of your information, or need assistance with your data, please contact us:

The Warehouse

Address: 1121 Thatcher St, Wilmington, DE 19802
Phone: (302) 232-6610
Email: info@teenwarehouse.org
Website: www.teenwarehouse.org

Data deletion and privacy requests will be processed within 30 days of receipt.

Form Field Language – Phone Number Fields

Any form collecting phone numbers should have this under the field: 

By providing your phone number, you consent to receive messages from The Warehouse Message and data rates may apply. Reply STOP to opt out.

Your mobile information is handled in accordance with our Privacy Policy. We do not sell, rent, or share mobile phone numbers or SMS opt‑in information for marketing or promotional purposes. For more information about the terms and conditions of our privacy policy please visit Terms and Conditions.